Features
The platform offers a complete ecosystem for managing users, companies, visits, reviews, surveys, and multichannel communications, ensuring a high level of customization and scalability. Thanks to an API-based architecture and a cloud infrastructure, the system adapts to the needs of companies of different sizes and industries, while ensuring security and compliance with current regulations.
Organization and Company Structure
The system allows companies, resellers, and customers to be registered and monitored through a detailed master record. Each organization can manage multiple users with specific roles, enabling a clear separation of responsibilities. Advanced contact management allows business information to be organized effectively.
Visit Tracking and QR code generation
The visit management module enables detailed recording of check-ins and check-outs, providing accurate information on user flow. The system supports the generation of dynamic QR codes, which can be used for guest authentication and access control. Visits are stored without interfering with the contacts database, ensuring compliance with privacy regulations and simplifying access history management.
Review and Feedback Management
The platform includes an advanced module for collecting reviews and feedback, with automated evaluation requests sent via email and WhatsApp. The collected data is analyzed through an interactive dashboard, allowing companies to monitor user satisfaction levels and identify areas for improvement. Each review can be linked to a specific visit, ensuring an accurate assessment of the services provided.
Custom Surveys and Questionnaires
The survey system allows companies to create custom questionnaires to collect structured data and improve their services. Surveys can be sent to customers automatically or manually and can be configured with custom evaluation logic. The results are analyzed to identify trends and optimize the user experience.
Multichannel Communication and Automation
Integration with the WhatsApp Business API enables the sending of automated notifications and personalized promotions, enhancing customer interaction. The platform also supports configurable push notifications and email delivery, allowing companies to maintain continuous contact with users.
Security and Regulatory Compliance
Data security is ensured through advanced encryption, access management via API keys, and GDPR compliance. Deletion requests are handled through a data obfuscation system, ensuring that personal information is anonymized without compromising the integrity of access records.
Thanks to these features, the platform provides a complete and secure digital environment, supporting companies in managing and optimizing their operations.
